Modern Communication Outreach

Creating a seamless user experience for your customers requires coordination across several communication channels. With multiple mediums to choose from, customers can engage with your business on their preferred channels.

The majority of consumers prefer email and SMS over any other communication channel. That’s why SMS and email both deserve a place in your communication toolset.

SMS / Text

Text Messaging, or SMS (Short Message Service), is the perfect way to communicate concise, time-sensitive messages to your customers.

Ongoing Standards

New standards and requirements are created each year.

For example, in September 2021, Apple launched its Mail Privacy Protection (MMP), allowing users to anonymize their email activity and change how KPIs are measured.

Also, in 2021, a shift in registration requirements changed for businesses messaging over 10-digit-long codes or A2P 10DLC.

Timely & Opportunistic

Because text messaging is so immediate and personal, it must be used carefully. It should enhance customer communication where it is wanted and not inundate the customer with unwanted messages.

Ready to Get Started?

WDD will help you plan and manage the SMS messaging from your business to your customers to be sure they are compliant and effective.